Last Updated: September 3, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging.

You will also need to provide your receipt or other proof of purchase.

To start a return, please contact us at evopixshop@gmail.com.

If your return is approved, we will provide you with instructions on how and where to send your package.

Return Address:

EvoPix
178 Bay 23rd Street
Brooklyn, NY
[INSERT ZIP CODE]

Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

You can contact us at evopixshop@gmail.com if you have any questions about returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us promptly if the item is defective, damaged, or if you received the wrong item.

Please provide your order number and, when applicable, photographs showing the damage, defect, or incorrect item so that we can evaluate the issue and determine the appropriate solution.

If an item is defective, damaged, or incorrectly shipped, we will work with you to resolve the issue in accordance with applicable law.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants.
• Custom-made, personalized, or specially ordered products.
• Personal care products, where applicable.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.

Sale or discounted items may be subject to different return conditions, which will be clearly stated at the time of purchase.

Nothing in this policy limits any rights or remedies that you may have under applicable law.

If you are unsure whether your specific item is eligible for return, please contact us at evopixshop@gmail.com before sending it back.

Exchanges

If you would like to exchange an item for a different product, size, or variation, the fastest option may be to return the original item in accordance with this policy and place a new order after your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund after the applicable processing period, please first check with your bank or payment provider.

If you still have not received your refund, please contact us at evopixshop@gmail.com.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

EvoPix
Email: evopixshop@gmail.com
Return Address: 178 Bay 23rd Street, Brooklyn, NY 11223